Privacy Policy
JSHealth Vitamins NL B.V.
Keizersgracht 62, 1015 CS Amsterdam, The Netherlands
(“JSHealth Vitamins”, “we”, “us”, or “our”)
JSHealth Vitamins NL B.V. acts as the data controller under the EU General Data Protection Regulation (GDPR 2016/679) and the Dutch Data Protection Act (UAVG).
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website https://eu.jshealthvitamins.com
(“Website”) or purchase our products and services.
Personal Data We Collect
Legal Basis for Processing
We process your personal data under the following legal bases (Article 6 GDPR):
- Contract performance – to fulfil your orders or provide our services
- Legal obligation – to meet recordkeeping, tax, and accounting requirements
- Consent – when you subscribe to newsletters or share health information
- Legitimate interests – to improve services, prevent fraud, and manage customer relationships (provided your interests are not overridden)
For Health Information, we rely on your explicit consent under Article 9(2)(a) GDPR. You may withdraw this consent at any time.
Where we rely on consent (for example, for marketing communications or processing health information), we will obtain this through a clear affirmative action. You can withdraw your consent at any time by contacting us at support@jshealthvitamins.com or using the unsubscribe option in our emails.
How We Use Your Personal Data
We use your data to:
- Provide and deliver our products and services
- Communicate with you about your order or account
- Respond to your enquiries, feedback, or complaints
- Share information with third-party service providers as necessary
- Improve our Website, products, and user experience
- Send marketing communications (with your consent)
- Comply with legal and regulatory obligations
- Enforce our Terms and Conditions
Disclosure of Personal Data
We only share your personal data when necessary and in accordance with this Privacy Policy. This may include:
- Service providers: logistics, IT, marketing, and payment partners
- Professional advisors: auditors, legal and tax consultants
- Authorities: if required by law or a court order
We never sell your personal data to third parties.
Where your personal data is transferred outside the European Economic Area (EEA), we ensure an adequate level of protection using:
- European Commission Standard Contractual Clauses (SCCs), or
- Adequacy decisions approved by the European Commission
When you interact with our brand through third-party platforms (such as Amazon, Meta, or Google), those platforms act as independent data controllers. We recommend reviewing their privacy policies to understand how they process your personal data.
International Data Handling
We process and store personal data primarily in the Netherlands. However, when you place an order from another EEA country, your personal data may be processed by our logistics, customer service, or IT partners located in other EEA jurisdictions. All such processing is carried out in compliance with GDPR, under equivalent data-protection standards across the EEA.
If, in limited cases, personal data is transferred outside the EEA (for example, to a non-EEA cloud provider), we ensure an adequate level of protection using European Commission Standard Contractual Clauses (SCCs) or other approved safeguards.
Health Information
We comply with the GDPR and applicable Dutch data-protection laws for the collection, use and disclosure of all Health Information. We collect your Health Information:
from our customers when they request an assessment for the purposes of dietary advice, and/or purchase a meal plan or associated package;
as necessary for the provision of our Services, but only as necessary for the provision of our Services, or as otherwise in accordance with your consent, or as may be required by law including a Court order;
only from you (or from someone authorised by you) (including your caregiver if you have one);
with care, taking reasonable steps to ensure your information remains confidential and that any persons we disclose it to in accordance with this Privacy Policy are also required to keep it confidential;
with accuracy, on the basis that you may at any time request a copy of the Health Information that we hold by emailing us at support@jshealthvitamins.com. In the event our records are found to be inaccurate, we will rectify any inaccuracies on the basis of the further information you provide.
Data Security, Protection and Quality
We take the security of your personal data seriously. We implement appropriate technical and organisational measures, including:
- Secure servers and encrypted connections (SSL/TLS)
- Access controls and authentication procedures
- Regular monitoring and breach notification processes
If a personal data breach occurs that poses a risk to your rights, we will notify you and the Autoriteit Persoonsgegevens (Dutch Data Protection Authority) as required by law.
Autoriteit Persoonsgegevens
Postbus 93374, 2509 AJ Den Haag, The Netherlands
www.autoriteitpersoonsgegevens.nl
Your rights
Under GDPR, you have the following rights:
Access – to obtain a copy of your personal data
Rectification – to correct inaccurate or incomplete data
Erasure – to request deletion (“right to be forgotten”)
Restriction – to limit how your data is used
Portability – to receive your data in a structured, machine-readable format
Objection – to processing based on legitimate interests or for direct marketing
Withdraw consent – where processing is based on consent
To exercise your rights, contact us at support@jshealthvitamins.com
You also have the right to lodge a complaint with the Autoriteit Persoonsgegevens at www.autoriteitpersoonsgegevens.nl
Children’s Privacy
Our website and products are not intended for individuals under 16. We do not knowingly collect personal data from children. If we become aware that personal data has been collected from a child without parental consent, it will be deleted immediately.
Our Website
Our Website uses cookies and similar technologies to improve functionality and performance.
We use:
Essential cookies – required for website functionality
Analytical cookies – to understand usage and improve services
Marketing cookies – used only with your consent
You can manage or withdraw your cookie preferences at any time through our cookie banner or browser settings.
See our Cookie Policy for details.
We use essential cookies based on our legitimate interests in ensuring website functionality, and analytical or marketing cookies only with your consent, which you can withdraw at any time.
Transfer in certain circumstances
In the event of a merger, acquisition, or reorganisation, your personal data may be transferred to the acquiring or successor entity. Any such transfer will occur in accordance with applicable data-protection laws and this Privacy Policy, ensuring that your rights remain protected.
Contact us
For privacy questions, requests for data access, or complaints, contact:
JSHealth Vitamins NL B.V.
Keizersgracht 62, 1015 CS Amsterdam, The Netherlands
Email. support@jshealthvitamins.com
For further information on GDPR: https://ec.europa.eu/info/law/law-topic/data-protection_en
We have appointed a Privacy Contact Person to oversee compliance and respond to inquiries at support@jshealthvitamins.com.